Privacy Policy

Data Protection and Privacy

At Pediwear we are committed to protecting your privacy. We want to establish and maintain the trust and confidence of our customers. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998, and we are working towards compliance with the GDPR which comes into force May 2018). We do not sell or otherwise distribute your information to any third parties for marketing purposes.

We collect information about you for two reasons; firstly to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us consent.

The Type of information we will collect about you is as follows.

  1. Your name
  2. Address
  3. Phone number
  4. Email address
  5. Purchase History

The information we hold will be accurate and up to date to the best of our knowledge. You can check the information that we hold about you by e-mailing us or by signing into your account. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and EU Law (GDPR).

Reviews

As part of our ongoing endeavour to provide the highest standards of customer service, after sending your order, we will ask if you wish to review either our products, our service or both.  As part of this process we use a third party to send an invitation to provide a review.  The third party is reviews.io, you can obtain more information regarding their credentials at www.reviews.io/front/data-protection.  By sending this invite, they are acting as a 'Data Processor' which means that they may only use your data as agreed with ourselves which is only to invite you to provide a review.

Emails

We do have a mailing list, which customers can opt in and out of via their account. Customers on the mailing list may receive occasional (usually one a month - we will not overload your inbox!) promotional e-mails informing them of interesting and exciting footwear related news:

  • New stock
  • Special offers or
  • Sales

Sign Up Via Our Website

The mailing list stores the following information for those who sign up via our website:

  • Email Address
  • Title (optional
  • First Name (optional)
  • Last Name (optional)

We may send emails based on your responses and interaction to previous emails.

Sign Up During Purchases

For those who sign up during a purchase the following information is stored:

  • Email Address
  • Title
  • First Name
  • Last Name
  • Customer Number
  • Purchasing History (which brands you have bought)

We may send emails based on your interaction with previous emails and the footwear you have either purchased or shown an interest in previously.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, by unsubscribing via your account or by contacting us at sales@pediwear.co.uk. 

GDPR

We use MailChimp as our marketing automation platform. The information you provide is transferred to MailChimp for processing in accordance with their Privacy Policy and Terms. MailChimp is compliant with GDPR and EU-US Privacy Shield

If you opt out of our mailing list, we will certainly not forward unsolicited e-mails.

Access to Your Data

Under GDPR you have the right to access and amend any data we hold about you. Please email us at sales@pediwear.co.uk with any such requests.

Web Statistics

We keep track of the number of visitors to our site (using web-log statistics only). This cannot be used to identify you.

Cookies

The shopping basket and payment facilities on this site use cookies which are stored temporarily on your browser. You can usually modify your browser to prevent this happening, though this would prevent the shopping basket and payment facilities from working.

Third Party Cookies

These cookies are set by our partners and provide several important functions for our website. The following lists all such third parties, though it may be subject to change as we develop our site. Updates will be posted here.

Google Analytics

We also make use of the Google Analytics service. This allows us to review information such as the number of visitors to our website, what search terms they used to find our site, which pages are visited most frequently and which country our visitors are based in.

HubSpot

Hubspot is a service which allows us to provide you with live chat services and control your cookie privacy selection.  You can still use live chat even if you opt out of cookies - though your chat sessions will not be saved between different browser tabs and sessions. We only use HubSpot for these two services at this time. You can adjust your cookie privacy settings using the button below.

If you have any questions or comments about privacy, please contact or Michael Small at sales@pediwear.co.uk