Returns

See below for changes to Returns Procedure Effective 25th August 2024

Please follow the instructions below before returning any products to us. Failure to do this may prevent us from accepting the return or refunding you.

Our Pledge to You

We intend to offer a problem-free mailing service that customers will use regularly. Our reputation depends on our level of service and customer satisfaction. All items are checked thoroughly prior to dispatch and should reach you undamaged and ready for use.

Unsuitable Goods

Should you find the goods unsuitable (wrong size or colour for example), a refund of the purchase price of the goods will be offered (excluding any overseas shipping charge). However, you will be obliged to pay the cost of the return shipping. We will endeavour to advise and hopefully provide you with a suitable replacement - and would share any outward shipping cost for the replacement pair.

If goods are returned to us showing signs of wear we are unable to give you a full refund.
Signs of wear include creased uppers and marked soles. Please ensure shoes are tried on a carpeted surface only. These conditions will be applied strictly now that we are in our closing down sale - we are no longer in a position to offer partial refunds for items carelessly tried on.

Damaged or Faulty Goods

In the unlikely event that items are received faulty or damaged, then a total refund (including return shipping) is given upon receipt of the goods and confirmation of the problem. Please note that should such items found to be without fault upon return, we will offer a full refund of the product concerned if it remains in its original condition in its original packaging(see Unsuitable Goods above for details). However, non-faulty goods returned in a used condition are not eligible for a refund and we cannot refund return shipping on non-faulty goods whether they are used or not. If there is any doubt we encourage you to discuss the problem with us by email and preferably send photographs.

If you require a full refund, may we request that any complimentary items are returned?

Free UK Returns

We offer the consumer the right to return their goods within 30 days. You must notify us of your intention to return the goods within 30 days of receiving them, and you must return them to us within 14 days of this notification. 

None of the above affects your statutory rights as a consumer.

Returns Procedure

Please ensure you have read through the policy above before returning any items. If anything seems unclear, please contact us.

Access and complete the Returns Form. We have also made these returns instructions available via a printable document for your convenience: Print Friendly Instructions. Please complete the form as fully as possible, the more information, the quicker it will be processed. If no order number or contact details are included we will be unable to process your return.

Please repack the shoes carefully in their original packaging. The original packaging should then be wrapped to ensure it is not damaged in transit. Do not write on or stick anything to the outside of the original product box or packaging.

Returning Goods from within the UK

We offer a free convenient returns service for UK customers - please use the label sent with the order.

Returning goods from outside the UK

Failure to follow these procedures may result in excessive, unnecessary courier charges.

Please use your local postal service. Do not send goods via courier services such as UPS, DHL or FedEx, as there will be excessive customs clearance fees. We will not be responsible for these fees and may refuse delivery or charge you the fees. For returns where we have agreed to reimburse you - we will only reimburse up to the equivalent outbound shipping fee value of local postal services.

Please, may we ask you to mark clearly on the outside of the parcel "RETURNING TO OWNER"  and where appropriate: - "MANUFACTURED IN THE UK"? This will help the parcel to pass quickly through the UK Customs.

Customers are responsible for returning the shoes, completing the customs forms correctly and paying any associated costs. We suggest using registered, insured postage and that customers retain proof of postage just in case the parcel should fail to be delivered. Please ensure you tick the Returned Goods box on the customs declaration documents - failure to do so can result in expensive customs fees or the return of your parcel. Pediwear is not responsible for returns goods lost in transit.

All returns should be sent to: